Wave Report

The Forrester Wave™: Core CRM Solutions, Q3 2022

The 11 Providers That Matter Most And How They Stack Up

July 27th, 2022
With contributors:
Linda Ivy-Rosser , Sara Sjoblom


In our 35-criterion evaluation of core CRM providers, we identified the 11 most significant ones — Creatio, Freshworks, HubSpot, Microsoft, Oracle, Pegasystems, Salesforce, SAP, SugarCRM, Zendesk, and Zoho — and researched, analyzed, and scored them. This report shows how each provider measures up and helps technology application professionals select the right one for their needs.

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