Wave Report

The Forrester Wave™: CRM Suites, Q3 2022

The Nine Providers That Matter Most And How They Stack Up

July 27th, 2022

Summary

In our 31-criterion evaluation of CRM suites providers, we identified the nine most significant ones — Creatio, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, SugarCRM, and Zoho — and researched, analyzed, and scored them. This report shows how each provider measures up and helps technology application professionals select the right one for their needs.

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