Wave Report

The Forrester Wave™: Customer Analytics Service Providers, Q3 2021

The 11 Providers That Matter Most And How They Stack Up

August 11th, 2021
With contributors:
Srividya Sridharan , Robert Perdoni


In our 30-criterion evaluation of customer analytics service providers, we identified the 11 most significant ones — Course5 Intelligence, Evalueserve, EXL, Fractal Analytics, Genpact, Kantar Analytics, Mu Sigma, Quantium, Tiger Analytics, Tredence, and TTEC — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights professionals select the right one for their needs.

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