In our 30-criterion evaluation of customer analytics service providers, we identified the 11 most significant ones — Course5 Intelligence, Evalueserve, EXL, Fractal Analytics, Genpact, Kantar Analytics, Mu Sigma, Quantium, Tiger Analytics, Tredence, and TTEC — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights professionals select the right one for their needs.