Wave Report

The Forrester Wave™: Customer Feedback Management, Q1 2023

The Nine Providers That Matter Most And How They Stack Up

March 20th, 2023
With contributors:
Rick Parrish , Boris Evelson , Christina McAllister , David Mooter , Gina Bhawalkar , Maxie Schmidt , Ian Jacobs , Daniel Portillo , Angela Lozada , Diane Lynch

Summary

In our 31-criterion evaluation of customer feedback management (CFM) providers, we identified the nine most significant ones — Alida, Concentrix, InMoment, Medallia, NICE, PG Forsta, Qualtrics, SMG, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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