Wave Report

The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024

The Nine Providers That Matter Most And How They Stack Up

June 10th, 2024
With contributors:
Martin Gill , Tope Olufon , Sara Sjoblom , Demi Starks


In our 30-criterion evaluation of customer journey orchestration (CJO) providers, we identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX professionals select the right one for their needs.

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