Wave Report

The Forrester Wave™: Journey Mapping Platforms, Q2 2022

The 12 Providers That Matter Most And How They Stack Up

June 27th, 2022
With contributors:
Martin Gill , Dan Beaton , Shayna Neuburg

Summary

In our 25-criterion evaluation of journey mapping providers, we identified the 12 most significant ones — Cemantica, Clarivate, cxomni, Lucid, Milkymap, Miro, MURAL, Perforce Software, Quadient, Smaply, SuiteCX, and UXPressia — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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