Wave Report

The Forrester Wave™: Journey Mapping Platforms, Q2 2022

The 12 Providers That Matter Most And How They Stack Up

June 27th, 2022
Michelle Beeson, null
Michelle Beeson
With contributors:
Martin Gill , Dan Beaton , Shayna Neuburg


In our 25-criterion evaluation of journey mapping providers, we identified the 12 most significant ones — Cemantica, Clarivate, cxomni, Lucid, Milkymap, Miro, MURAL, Perforce Software, Quadient, Smaply, SuiteCX, and UXPressia — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.