In our 27-criterion evaluation of customer journey orchestration (CJO) providers, we identified the 10 most significant ones — Alterian, Coveo, CSG, Engage Hub, Genesys, inQuba, NICE, Qualtrics, Roojoom, and Thunderhead — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.