Wave Report

The Forrester Wave™: Journey Orchestration Platforms, Q2 2022

The 10 Providers That Matter Most And How They Stack Up

June 27th, 2022
With contributors:
Martin Gill , Dan Beaton , Shayna Neuburg

Summary

In our 27-criterion evaluation of customer journey orchestration (CJO) providers, we identified the 10 most significant ones — Alterian, Coveo, CSG, Engage Hub, Genesys, inQuba, NICE, Qualtrics, Roojoom, and Thunderhead — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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