Wave Report

The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022

The 13 Providers That Matter Most And How They Stack Up

June 22nd, 2022
With contributors:
Aaron Katz , Angela Lozada , Jen Barton

Summary

In our 29-criterion evaluation of people-oriented text analytics platforms providers, we identified the 13 most significant ones — Amazon Web Services (AWS), Elastic, Expert.ai, Google, IBM, InMoment, Medallia, Micro Focus, Microsoft, Qualtrics, SAS, Stratifyd, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX and technology leaders and professionals select the right one for their needs.

Want to read the full report?

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.