Wave Report

The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022

The 13 Providers That Matter Most And How They Stack Up

June 22nd, 2022
Boris Evelson, Vice President, Principal Analyst
Boris Evelson Vice President, Principal Analyst
With contributors:
Aaron Katz , Angela Lozada , Jen Barton

Summary

In our 29-criterion evaluation of people-oriented text analytics platforms providers, we identified the 13 most significant ones — Amazon Web Services (AWS), Elastic, Expert.ai, Google, IBM, InMoment, Medallia, Micro Focus, Microsoft, Qualtrics, SAS, Stratifyd, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX and technology leaders and professionals select the right one for their needs.

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