Trends Report

The France Customer Experience Index, 2016

Repeat Winners Hold Steady As The Overall Quality Of CX Worsens In France

November 14th, 2016
Alex Causey, null
Alex Causey
With contributors:
David Truog , Thomas Husson , Harley Manning , Roxana Strohmenger , Gabriella Zoia , Rachel Birrell


How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in France as well as the leaders and laggards in the credit card, digital retail, traditional retail, and banking industries. We also uncover which emotions play the biggest role in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.