Model Overview Report

The Future Fit Platform Strategy

On The Journey To Future Fitness, Manage A Limited Number Of Strategic Technology Platforms For Scale, Innovation, Ecosystems, And Resilience

September 27th, 2022
With contributors:


Future fit technology is a customer-obsessed approach that enables organizations to quickly reconfigure structures and capabilities to meet future needs. Old techniques of deploying and managing technology do not work for today’s fast-paced business expectations, development, and delivery tempo. This report summarizes a modern model that takes a platform-centric approach to manage technology systems. Technology leaders must prioritize and govern a limited number of platforms with the scale, innovation, and ecosystems to maximize the business impact. This report is based on research Forrester conducts on an ongoing basis with enterprises, platform providers, and service providers.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.