Vision Report

The Future Of Payments

Simplicity Underpins Future Payment Fabric

February 1st, 2022
Jacob Morgan, null
Jacob Morgan
With contributors:
Oliwia Berdak , Martha Bennett , Lily Varon , Meng Liu , Aurelie L'Hostis , Paul Miller , Alyson Clarke , Jost Hoppermann , Nicola Shorten , Sam Bartlett

Summary

The world of payments is increasingly complex; billions of customers pay millions of firms using hundreds of payment methods. Against this backdrop, regulators will struggle to contain risk, and firms will struggle to meet the changing needs of consumers. Something has to give. For consumers, payments will become less visible and, for merchants and businesses, more valuable. In the next decade, the focus will shift from consumers toward businesses, embedding payment technology (not payments) and mitigating complexity. Learn how encapsulation, orchestration, and aggregation grow in importance as programmable payments mature.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.