Trends Report

The Future Of Service Delivery Requires A New Management Taxonomy

December 10th, 2015
JG
Jean-Pierre Garbani
With contributors:
Eveline Oehrlich , Elinor Klavens , Vanessa Wegner

Summary

Management software vendors tend to provide products that only resolve targeted parts of business service management. Efficient technology management organizations look for complete solutions that ensure a perfect customer experience. I&O pros should use a service management taxonomy as a common reference model to select the right products to support their business services and achieve operational excellence.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.