Trends Report

The Future Of Service Delivery Requires A New Management Taxonomy

December 10th, 2015
Jean-Pierre Garbani, null
Jean-Pierre Garbani
With contributors:
Eveline Oehrlich , Elinor Klavens , Vanessa Wegner


Management software vendors tend to provide products that only resolve targeted parts of business service management. Efficient technology management organizations look for complete solutions that ensure a perfect customer experience. I&O pros should use a service management taxonomy as a common reference model to select the right products to support their business services and achieve operational excellence.

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