The Future Of Solution Architecture, Part 2: User Roles Within A Business Capability

In the siloed application mindset of 20th-century solution models, a key design question is, "How should we build the user interface (UI) for this application?" By contrast, the appropriate design question for 21st-century application architectures is, "How can we make users productive across all the tools they need to use?" As opposed to technology-centered design, which is constrained by application silos, designing around user roles rather than UIs leads to a business-centered solution architecture that unifies across silos. Forrester created Business Capability Architecture (BCA), together with its six business design focal points, to guide your delivery of business-centered solutions that can provide continuous business optimization now and ongoing transformation over the long haul. This report describes the intent, design, and implementation of the user role design focal point of Forrester's BCA.