Trends Report

The Future Tech Organization: Smaller, Faster, And More Specialized

How The CIO's Team Will Change Over The Next Five To Seven Years

March 27th, 2017
Marc Cecere, null
Marc Cecere
With contributors:
Matthew Guarini , Bobby Cameron , Michele Goetz , Rachael Klehm , Ian McPherson


The accelerating dynamics of the age of the customer (AoC) and business technology (BT) are driving the redesign of the CIO's organization, which Forrester calls technology management (TM). Specifically, the empowerment of external customers and business users, external services, new methodologies, automation, and cognitive technologies will dramatically change the size, shape, and mandate of this organization. These forces will automate functions, increase role specialization, and shift focus from internal capabilities to external services. This report provides suggestions for how CIOs can prepare for the tech organizations of the future.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.