Trends Report

The Future Tech Organization: Smaller, Faster, And More Specialized

How The CIO's Team Will Change Over The Next Five To Seven Years

March 27th, 2017
MC
Marc Cecere
With contributors:
Matthew Guarini , Bobby Cameron , Michele Goetz , Rachael Klehm , Ian McPherson

Summary

The accelerating dynamics of the age of the customer (AoC) and business technology (BT) are driving the redesign of the CIO's organization, which Forrester calls technology management (TM). Specifically, the empowerment of external customers and business users, external services, new methodologies, automation, and cognitive technologies will dramatically change the size, shape, and mandate of this organization. These forces will automate functions, increase role specialization, and shift focus from internal capabilities to external services. This report provides suggestions for how CIOs can prepare for the tech organizations of the future.

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