Summary
Which German brands create the most loyalty with their customers? This report applies Forrester's CX Index™ methodology to German brands to uncover how easy it is to do business with them, how effective it is, and how customers feel walking away from the experience. We delve into how German brands performed this year, with a special look at repeat winners. To conclude, we reveal which emotions play the biggest role in CX. CX professionals should use this report to hone their CX efforts.
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