Landscape Report

The Industry-Specific CRM Landscape, Q4 2022

Forrester’s Overview Of 15 Vendors

December 1st, 2022
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
With contributors:
Linda Ivy-Rosser , Analise Gutierrez , Ian McPherson

Summary

You can use industry-specific CRM solutions to unlock revenue opportunities, decrease risk, ensure compliance, and user adoption. However, to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case focus. Technology executives should use this report to understand the value they can expect from an industry-specific CRM provider, learn how providers differ, and select one based on size and market focus.

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