Summary
Mobile is now serious business for digital insurance teams, and it's rare to find an insurer that doesn't offer at least one mobile service to help customers research, buy, and service their insurance needs. For mobile strategies to pay off, insurance eBusiness professionals need to provide management with the insights and metrics that will justify current mobile investments and validate future ones. This report outlines the need for metrics to drive the actions required to ensure the success of a mobile insurance strategy. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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