Data Overview Report

The Netherlands Banking CX Index Rankings, 2024

How Dutch Banks Earn Loyalty With The Quality Of Their Customer Experience

August 27th, 2024
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Jana Gül, null
Jana Gül
With contributors:
Martin Gill , Merve Kandemir , Victoria Manes , Frank Harris

We reveal the scores of five Dutch banking brands that we analyzed as part of Forrester’s Customer Experience Benchmark Survey, 2024. We also identify the types of experiences that customers prefer and the drivers and emotions that affect loyalty the most.

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