Summary
Forrester’s Operations Assessment For Customer Obsession helps you understand how well your organization puts customers at the center of its daily operations. The assessment takes about 10 minutes and includes 30 questions. After you complete the assessment, you’ll see your firm’s overall maturity level as well as its maturity for each of the six operational levers of customer obsession. Match your maturity level to the advice in this report to boost your company’s ability to bring its strategy for customer obsession to life in its everyday work.
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