Landscape Report

The People-Oriented Text Analytics Platforms Landscape, Q1 2022

Forrester’s Overview Of 28 Providers

March 9th, 2022
Boris Evelson, Vice President, Principal Analyst
Boris Evelson Vice President, Principal Analyst
With contributors:
Srividya Sridharan , Brian Hopkins , Stephen Powers , Jessica Liu , Colleen Fazio , Cinny Little , Christian Austin , Fayzan Sabri , Diane Lynch

Summary

You can use people-oriented text analytics platforms and applications to improve customer experience (CX), enhance employee experience (EX) to better your business performance, and advance your insights-driven business (IDB) capabilities. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, functionality, geography, and market focus. Technology and data leaders should use this report to understand the value they can expect from a people-oriented text analytics provider, learn how providers differ in focus, and select one based on size and market focus.

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