Landscape Report

The Point-Of-Service Landscape, Q3 2023

Forrester’s Overview Of 18 Point-Of-Service Vendors

July 24th, 2023
Lauren Cevallos, Analyst
Lauren Cevallos Analyst
With contributors:
Fiona Swerdlow , Emily Pfeiffer , Sarah Morana

Summary

You can use point-of-service (POS) solutions to optimize in-store checkout, manage store inventory, and streamline in-person customer service. But to realize these benefits, you’ll first have to select from a diverse set of POS vendors that vary by size, type of offering, geography, and use case differentiation. Retail professionals should use this report to understand the value they can expect from a POS vendor, learn how POS vendors differ, and investigate options based on size and market focus.

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