You can use point-of-service solutions to enable checkout journeys in the store, simplify customer service workflows for associates, and manage store inventory and sales. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Retail business leaders should use this report to understand the value they can expect from a point-of-service solutions vendor, learn how vendors differ, and investigate options based on size and market focus.