Landscape Report

The Point-Of-Service Solutions Landscape, Q3 2024

Forrester’s Overview Of 21 Vendors

July 1st, 2024
With contributors:
Fiona Swerdlow , Pippin Evarts

Summary

You can use point-of-service solutions to enable checkout journeys in the store, simplify customer service workflows for associates, and manage store inventory and sales. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Retail business leaders should use this report to understand the value they can expect from a point-of-service solutions vendor, learn how vendors differ, and investigate options based on size and market focus.

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