Data Overview Report

The Poland Banking CX Index Rankings, 2024

How Polish Banks Earn Loyalty With The Quality Of Their Customer Experience

August 27th, 2024
With contributors:
Martin Gill , Jana Gül , Victoria Manes , Frank Harris

We reveal the scores of seven Polish banking brands that we analyzed as part of Forrester’s Customer Experience Benchmark Survey, 2024. We also identify the types of experiences that customers prefer and the drivers and emotions that affect loyalty the most.

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