Data Overview Report

The Role, Influence, And Challenges Of IT Decision-Makers In 2024

What CIOs Can Learn From Forrester’s Q2 2024 Tech Pulse Survey

August 19th, 2024
Frederic Giron, VP, Senior Research Director
Frederic Giron VP, Senior Research Director
With contributors:
Matthew Guarini , David Morrison , Ellen Lind

Forrester’s Q2 2024 Tech Pulse Survey asked US IT/technology decision-makers about their role, their influence, and the external and internal challenges they face. IT departments have substantial autonomy in decision-making, but external factors such as compliance and regulatory requirements, resource allocation, and interdepartmental dependencies can affect their performance and speed of implementing new functionalities. In an increasingly AI-driven world, this autonomy can also become a double-edged sword. In this report, we underscore the need for CIOs to foster an environment that empowers IT decision-makers while ensuring alignment and collaboration across the organization.

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