Trends Report

The Role Of Telcos In Digital Ecosystems: Gaps Between Ambition And Reality

CIOs Will Rely On Telcos For Connectivity In Digital Ecosystems — But Very Little Else

November 11th, 2015
With contributors:
Pascal Matzke , Carmen Margarit-Stoica , Bill Nagel

Summary

Rising customer sophistication forces businesses to become more customer-obsessed and work with vendors and ecosystem partners to boost customer experiences and operational excellence to enhance smart manufacturing, distribution, and supply chains. These ecosystems are essential to supporting customers throughout their life cycle. Telcos' digital future will be decided by their big data, cloud, and service orchestration capabilities. This report helps CIOs evaluate telcos as digital ecosystem vendors: where and how telcos can partner with CIOs to deliver insights into consumer behavior and support operational ecosystems via enhanced network-centric services.

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