Summary
You can use ServiceNow services to support business workflows that improve business operations including IT service management (ITSM), expedite case and task management and key customer service functions, and implement a path to enterprise innovation using the underlying ServiceNow platform. But to realize these benefits, you’ll first have to select from a diverse set of providers that vary by size, type of offering, geography, and business scenario differentiation. IT leaders should use this report to understand the value they can expect from a ServiceNow service provider, learn how providers differ, and investigate options based on size and market focus.
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