You can use ServiceNow services to support business workflows that improve business operations including IT service management (ITSM), expedite case and task management and key customer service functions, and implement a path to enterprise innovation using the underlying ServiceNow platform. But to realize these benefits, you’ll first have to select from a diverse set of providers that vary by size, type of offering, geography, and business scenario differentiation. IT leaders should use this report to understand the value they can expect from a ServiceNow service provider, learn how providers differ, and investigate options based on size and market focus.