Trends Report

The Spain Banking Customer Experience Index Rankings, 2023

How Spanish Banking Brands Earn Loyalty With The Quality Of Their Experience

November 6th, 2023
With contributors:
Martin Gill , Jana Gül , Victoria Manes , Julia Swerdlow , Shayna Neuburg


How good are leading Spanish banking brands at earning loyalty through the quality of their customer experience (CX)? This report reveals the complete rankings of seven banking brands in Spain that we analyzed as part of the European Customer Experience Index (CX Index™). We also unveil trends in CX quality and the role of emotion in CX. CX professionals at Spanish banking brands can use this report to inform their ongoing improvement efforts.

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