Summary
The adoption of and investment in a low-cost global delivery model (GDM) has accelerated over the past 36 months. We've arrived at the "hub and spoke" stage, where even the multinational corporations (MNCs) like IBM, Accenture, CSC, and Capgemini use India as the main center for innovation, with other locations following its lead. This second phase in the development of a global delivery model won't focus on hiring huge legions of programmers. Instead, it will emphasize the deployment of consistent processes to stitch together a burgeoning network of centers and the creation of a pool of solution accelerators that optimize the scarce management resources in locations like India.
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