Data Overview Report

The State Of Digital Insurance, 2021

Landscape: The Digital Insurance Strategy Playbook

February 9th, 2021
JW
Jeffery Williams
With contributors:
David Hoffman , Ellen Carney , Zhi-Ying Barry , Corrado Loreto , Sam Bartlett

Summary

The 2020 coronavirus pandemic has turbocharged and changed the drivers of digital transformation in insurance. This report explores how digital technologies are changing the industry's customers, competitors, products, and operations globally. It charts the different responses that digital teams in personal and commercial insurance lines have mounted, as well as the ecosystem of vendors that are keen to aid their digital transformation efforts. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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