Summary
The history of enterprise architecture (EA) is of a discipline gradually evolving through better defined methodologies, clarified roles, and increasing scope. We see this gradual evolution, with real transformation for a few programs, but most are not seizing the opportunities for change. The results of our annual state of enterprise architecture survey show that the set of imperatives Forrester categorizes under the age of the customer (i.e., customer experience, mobile, data-driven insights, and digital business models) are beginning to lap at the thresholds of EA programs. While most EA programs see these imperatives in their businesses, they still define themselves and operate as a technology management function with technology management-focused goals.
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