Summary
This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Software Survey, North America And Europe, Q4 2009. Hot software topics included cloud computing, service-oriented architecture (SOA), packaged applications, information and knowledge management (I&KM), Web 2.0, and platform and infrastructure software. Other areas of data and analysis include information about software budgets and spending priorities, software strategy and initiatives, as well as software purchasing preferences.
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