The State Of IT Maturity, 2021

March 9th, 2022

Bobby Cameron Vice President, Principal Analyst

With contributors:

Forrester surveyed nearly 6,000 global business and technology decision-makers with influence over technology purchases to better understand what mature technology execs are doing to meet their firms’ business needs for customer obsession. Read this report to understand areas where mature tech execs are investing significantly more than others as they develop a future fit tech strategy — and also where they aren’t doing enough.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.