Trends Report

The State Of Mobile Insurance, 2013

Digital Teams Are Starting To Serve Customers Through Mobile Devices

Benjamin Ensor
Ellen Carney
 and  six contributors
Jan 22, 2013

Summary

Insurance companies are rolling out a widening range of mobile insurance functionality for both consumers and agents. While there's substantial consumer interest in mobile insurance, actual use is low. The road to widespread consumer use of mobile insurance will be long and bumpy, thanks to the low frequency of insurance interactions and the challenges of multiple mobile platforms. This report is intended to help eBusiness and channel strategy professionals understand the state of customer demand in developed economies, what mobile functionality insurance companies are offering, and the challenges that they will need to overcome in the years ahead.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).