The State Of Modern Technology Operations Maturity, 2022

July 5th, 2022

Charles Betz VP, Research Director

Cortney Eldridge

Kathryn Bell

With contributors:

Lauren Nelson , Chris Langlois , Christine Turley

Summary

Our clients want to know: What’s the current state of technology operations maturity? And for those who have made key transformations — is it working? Forrester surveyed over 1,000 global business and technology influencers with day-two responsibilities for digital systems, to better understand what practices they use and how their choices relate to business value. Data analysis generated two major dimensions (technology and culture) resulting in four segments (laggard, tech-forward, culture-forward, and high-performing). This report outlines what high-performing organizations are focusing on and the future of the IT/digital organization’s operating model.

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