Trends Report

The State Of Retail Payments — Outlook For 2019

Payment Leaders Shift Priorities To Omnichannel, Customer Experience

November 29th, 2018
BM
Brendan Miller
With contributors:
Fiona Swerdlow , Heidi Anderson

Summary

"The State Of Retail Payments" is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers' views and decisions about payments. It outlines key priorities and challenges for digital business professionals and payment decision makers. The report also explores the role of emerging digital payments and how merchants are investing in new payment technology.

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