Summary
This document provides highlights of an extensive data set collected across North American and European small and medium-size businesses (SMBs) via our Enterprise And SMB Software Survey, North America And Europe, Q4 2009. Hot software topics covered include cloud computing, packaged applications, information and knowledge management (I&KM), Web 2.0, as well as platform and infrastructure software. Other areas of data and analysis in this report include information about software budgets and spending priorities, software strategy and initiatives, as well as software purchasing preferences.
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