Landscape Report

The Store Associate Tools Landscape, Q4 2023

Forrester’s Overview Of 18 Vendors

November 1st, 2023
With contributors:


You can use store associate tools (SAT) to increase operational efficiency, enrich customer experiences, and empower associates with training and development. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Retail professionals should use this report to understand the value they can expect from a store associate tool vendor, learn how vendors differ, and investigate options based on size and market focus.

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