Landscape Report

The Text Mining And Analytics Platforms Landscape, Q1 2024

Forrester’s Overview Of 39 Vendors

January 18th, 2024
Boris Evelson, Vice President, Principal Analyst
Boris Evelson Vice President, Principal Analyst
With contributors:
Aaron Katz , Angela Lozada , Jen Barton

Summary

You can use text mining and analytics platforms to improve customer experience (CX) and employee experience (EX) for clear business impact, enhance contact center operations, and enhance enterprise insights-driven business (IDB) capabilities. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Technology, data, analytics, CX, contact center, and EX leaders should use this report to understand the value they can expect from a text mining and analytics platform vendor, learn how vendors differ, and investigate options based on size and market focus.

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