Best Practice Report

The Top 14 Ways For Federal CX Pros To Navigate The Presidential Transition

Start Preparing Now To Ensure That Your CX Projects Stay On Track

January 1st, 2018
With contributors:
Harley Manning , Gabriella Zoia , Kara Hartig


The upheavals of the upcoming presidential transition could easily derail nascent federal customer experience (CX) efforts. That’s why federal CX professionals must start preparing for change now. This report details the 14 things they must do before, during, and after the transition to keep their CX work on track and lay the foundation for continued improvements under the next administration.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.