Summary
AI and conversational tech will see the greatest expansion of existing investments, while augmented/virtual/mixed reality and edge computing are the technologies that most insurers say that they plan on implementing in the coming year. NLG, machine learning, and computer vision lead the adoption of AI technologies in the insurance sector in 2019. There’s plenty of shiny tech poised to distract insurers in the coming year — blockchain and quantum computing, for starters. 47% of global insurance tech decision makers call out AI as the technology fueling their digital transformation strategy.
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