Trends Report

The Top Emerging Technologies In Insurance, 2024

AI Will Bind Multiple Emerging Technologies In The Coming Decade

April 2nd, 2024
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
With contributors:
David Hoffman , Brian Hopkins , Aaron Suiter , Ashley Villarreal , Jen Barton

Summary

This report updates Forrester’s 2022 analysis of the top emerging technologies in insurance. In the 2024 edition, we categorize each technology based on its ability to deliver results now, and then in the short-, medium-, or long-term. For 2024, we’ve placed particular emphasis on generative AI, as it not only delivers benefits now but also underpins technologies such as autonomous workplace assistants, embedded AI, and edge intelligence. This report will guide specific actions around insurance technology investment planning for 2024 to 2029.

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