Summary
The value of unified communications (UC) increases when users have the reassurance that they can collaborate across the enterprise. For many infrastructure and operations (I&O) professionals who are managing the trend of consumerization of IT, it's easy to assume that little investment is needed to drive user adoption because so many consumers use similar tools today. This report identifies the current state of UC adoption, highlights key concerns I&O teams must address, and identifies six common UC pitfalls to avoid.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).