Trends Report

The UK Banking Customer Experience Index Rankings, 2022

How UK Banking Brands Earn Loyalty With The Quality Of Their Experience

October 18th, 2022
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Melissa Chaudet, null
Melissa Chaudet
With contributors:
Martin Gill , Maxie Schmidt , Jana Gül , Michelle Yaiser , Shayna Neuburg

Summary

How well do leading UK banking brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 10 banking brands in the UK that we analyzed as part of the European Customer Experience Index (CX Index™). We also unveil trends in CX quality and the role that emotion plays in CX. Customer experience professionals at UK banks can use this report to inform their ongoing improvement efforts.

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