Data Overview Report

The UK Banking CX Index Rankings, 2024

How UK Banks Earn Loyalty With The Quality Of Their Customer Experience

August 27th, 2024
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Jana Gül, null
Jana Gül
With contributors:
Martin Gill , Georgia Caplice , Victoria Manes , Frank Harris

We reveal the scores of 10 UK banking brands that we analyzed as part of our 2024 Customer Experience Index (CX Index™) study. We also identify the types of experiences that customers prefer and the drivers and emotions that affect loyalty the most.

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