Trends Report

The US Auto And Home Insurers Customer Experience Index, 2020

How US Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

October 7th, 2020
With contributors:
Brian Mukasa , Harley Manning , Shayna Neuburg


This report answers the question, “How well do leading auto and home insurance brands earn loyalty with the quality of their customer experience (CX)?” In 2020, we reveal the complete rankings of 16 auto and home insurance brands that were analyzed as part of the US CX Index, which can help identify which brands will bounce back the most after the pandemic restrictions subside. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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This report is available for individual purchase ($1495).

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