Summary
How customers perceive a brand influences how much they spend with the brand, whether they recommend it, and how likely they are to forgive its missteps. This report answers the question, “Which auto and home insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences?” We reveal the complete rankings of 16 US auto and home insurance brands that we analyzed as part of the US Customer Experience Index (CX Index™) in 2022. CX professionals can use this report to inform their ongoing improvement efforts.
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