Trends Report

The US Auto And Home Insurers Customer Experience Index Rankings, 2022

How Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

February 13th, 2023
With contributors:
Rick Parrish , Niraj Patel , Daniel Portillo , Ananya Suresh , Shayna Neuburg


How customers perceive a brand influences how much they spend with the brand, whether they recommend it, and how likely they are to forgive its missteps. This report answers the question, “Which auto and home insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences?” We reveal the complete rankings of 16 US auto and home insurance brands that we analyzed as part of the US Customer Experience Index (CX Index™) in 2022. CX professionals can use this report to inform their ongoing improvement efforts.

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