Data Overview Report

The US Federal Customer Experience Index Rankings, 2024

How US Federal Agencies Earn Loyalty With The Quality Of Their Customer Experience

June 17th, 2024
With contributors:
Rick Parrish , Daniel Portillo , Michael Belden

We reveal the scores of 16 US federal government agencies that we analyzed as part of our 2024 Customer Experience Index (CX Index™) study. We also identify the types of experiences that customers prefer and the drivers and emotions that affect loyalty the most.

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