Data Overview Report

The US Federal Customer Experience Index Rankings, 2024

How US Federal Agencies Earn Loyalty With The Quality Of Their Customer Experience

June 17th, 2024
Colleen Fazio, Senior Analyst
Colleen Fazio Senior Analyst
With contributors:
Rick Parrish , Daniel Portillo , Michael Belden

We reveal the scores of 16 US federal government agencies that we analyzed as part of our 2024 Customer Experience Index (CX Index™) study. We also identify the types of experiences that customers prefer and the drivers and emotions that affect loyalty the most.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.