Trends Report

The US Health Insurers Customer Experience Index, 2019

How US Health Insurers Earn Loyalty With The Quality Of Their Experience

September 17th, 2019
With contributors:
Sam Karpinski , Harley Manning , Ben Salamin , Shayna Neuburg

Summary

How well do leading health insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 17 health insurance brands that were analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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